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Privacy Policy
Last updated: February 2025 — KAM Freight Services is committed to protecting your privacy.
KAM Freight Services (“we”, “our”, “us”) is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information.
Information We Collect
- Contact information: Name, email, telephone, company, job title, address
- Shipment information: Cargo details, addresses, customs documentation
- Financial information: Payment details, billing addresses, credit accounts
- Website usage data: IP address, browser type, pages visited
- Communication records: Emails, phone notes, correspondence
How We Use Your Information
- Provide freight forwarding, warehousing, and logistics services
- Process quotations, bookings, and invoices
- Communicate about your shipments and account
- Comply with customs, regulatory, and legal obligations
- Improve our website and services
- Send marketing communications (with your consent)
Legal Basis for Processing
- Contract performance: Processing to fulfil logistics services
- Legal obligation: Customs, tax, and regulatory compliance
- Legitimate interests: Service improvement, fraud prevention
- Consent: Marketing and non-essential cookies
Data Sharing
We may share information with airlines, shipping lines, haulage companies, customs authorities, overseas agents, insurance providers, and IT service providers. We do not sell your personal information.
Data Retention
We retain information as long as necessary for contractual obligations. Shipping and customs records are retained for 6 years per HMRC requirements.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where legally permissible)
- Object to processing based on legitimate interests
- Withdraw consent for marketing
- Request data portability
- Lodge a complaint with the ICO
Security
We implement appropriate technical and organisational measures including encrypted communications, secure storage, access controls, and regular security assessments.
Contact Us
- Email: [email protected]
- Phone: +44 (0) 208 573 2522
- Address: KAM Freight Services, Unit 1 Swallowfield Way, Hayes, UB3 1DQ, UK